Complaints Handling
We aim to deliver excellent service to our clients. If, for any reason, you are dissatisfied with our service, please follow the procedure below.
We aim to provide an excellent service to all our clients. However, we recognise that on occasion things may not go as expected. If you are unhappy with the service provided and wish to make a complaint, please let us know.
How to make a complaint
You can make a complaint in writing (by post or email) or by telephone using the details below:
Complaints Manager
Benchmark Capital
Broadlands Business Campus
Langhurst Wood Road
Horsham
West Sussex
RH12 4QP
Telephone: 01403 334 411
Email: complaints@benchmarkcapital.co.uk
How your complaint will be handled
Your complaint will be handled as follows:
- Your complaint will be acknowledged promptly in writing
- It will be investigated impartially and thoroughly
- You will be kept informed of progress throughout the investigation
- A final response will be issued within eight weeks
If a final response cannot be provided within this timeframe, you will be informed of the reasons for the delay and advised of the next steps available to you.
Financial Ombudsman Service
If you remain unhappy with the outcome of your complaint, or if it has not been resolved within eight weeks, you may have the right to refer your complaint to the Financial Ombudsman Service.
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Telephone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
You may also contact us directly, and we will assist in forwarding your complaint to the appropriate team.
Shaun Hart FPFS, AIFP, CFPCM, Certs CII (MP & ER)
- 01273 486 220
- 07876 386 577
Shaun Hart is a Fellow of the Personal Financial Society and a holder of both the Chartered Financial Planner and Certified Financial Planner (CFPCM) qualifications.