Shaun Hart Chartered Financial Planner is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Shaun Hart Chartered Financial Planner may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
Shaun Hart Financial Planning Limited trading as Shaun Hart Chartered Financial Planner (“we”, “us”) is committed to protecting and respecting your privacy. This Privacy and Cookies Policy (“Policy”) (together with and any other documents referred to therein) sets out the basis on which the personal data collected from you, or that you provide to us will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of the General Data Protection Regulation (“GDPR”) and the Data Protection Act 2018 (collectively the “Data Protection Laws”) the Data Controller is Shaun Hart Financial Planning Limited.
We are an authorised representative of the Best Practice IFA Group Limited (“Best Practice”), who assist us with various aspects of our compliance activity, including FCA compliance, AML checks and data protection. In order that Best Practice can provide these services, we are required to send across personal data we have collected. More information about how Best Practice will use your personal data can be found in their Privacy Notice at www.bestpractice.co.uk/best-practice/privacy-policy/.
What we collect from you
We collect and process some or all of the following types of information from you in the course of providing our services and other information to you and your use of our website (www.shaunhartcfp.co.uk):
- Information that you provide to us by any means, when you request information from us or provide information to us with the intention of enabling us to provide you with advice and/or ongoing servicing.
- The types of information that you are required to provide to us will vary depending on the products that they are advising you about, but will usually include:
- name and job title
- your name
- postal address
- email address
- telephone number
- date of birth
- bank details
- tax identifiers
- other information as required by your chosen product providers or as required by our regulators; and
- information about your financial affairs, tax affairs, assets and liabilities
- and may also include special category personal data relating to:
- your health
- us, we may keep a record of that correspondence.
- we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
- Details of your visits to the Website including, but not limited to, traffic data, location data, weblogs and other communication data, and the resources that you access.
The provision of your name, address and date of birth, as well as certain other personal data that we will notify you of from time to time, is required from you to enable us to advise you and to fulfil our regulatory and legal obligations. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.
What we do with the information we gather
Purposes of, and lawful basis for, processing
We require this information to understand your needs and provide you with a better service, and in particular for the following purposes:
- To provide you with our services and to carry out our obligations arising from any contracts entered into between you and us, including:
- To send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and the information requested by you.
- To operate, protect and improve our services, our business, and our clients’ experience.
- To respond to any enquiries you submit to us.
- As part of our efforts to keep our services safe and secure.
- Where we have a contract with you to provide our services, and where the processing of your data is necessary to perform such contract, we rely on “performance of a contract with the data subject” as the legal basis for the processing. In all other circumstances we rely on “legitimate interest” and our legitimate interests are the improvement of our services and/or prevention or detection of fraud.
- Where you provide us with special category data, this will be used solely with your consent to research and advise on one or more products to suit your needs and to assist you with applications for and management of such products, and to provide such special category data to Best Practice and third-party providers so that they can carry out the services that they provide to us.
- To comply with our legal obligations as an authorised representative of an FCA regulated entity, including preparing and sending reports and submissions to Best Practice and/or regulatory authorities such as the FCA. “Compliance with a legal obligation” is the lawful basis on which we rely when we are carrying out regulated activities.
- To ensure that content on the Website is presented in the most effective manner for you and for the device(s) you use to access and view the Website. In these circumstances we rely on “legitimate interest” and the legitimate interest is the improvement of our services.
- We also use your personal data where you have contacted us via the Website, by e-mail or telephone or participated in any surveys. In these circumstances we rely on “legitimate interest” and the legitimate interest is responding to and contacting you regarding the enquiries you have made in relation to the services we offer.
Disclosure of your information
We routinely disclose your personal data to third parties as follows:
- We pass your information to Best Practice, who provide us with various compliance services. Best Practice is a separate data controller, and details of what they do with your data can be found here: www.bestpractice.co.uk/best-practice/privacy-policy/
- We may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (e.g. to host our servers).
- We may disclose your personal data to any member of our corporate group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006 (where applicable).
We may also disclose your personal data to third parties:
- in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; or
- if we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets; or
- if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our client agreement/service charter; or
- to protect our rights, property, or safety or that of our affiliated entities and our users and any third party we interact with them to provide the Website; or
- in relation to selected third parties only, only to the extent that you have consented to such selected third parties notifying you about certain goods or services, which may be of interest to you.
Other than as set out above, and save insofar as is necessary in order for us to carry out our obligations arising from any contracts entered into between you and us or with any regulatory or other legal obligation, we will not share your data with third parties unless we have procured your express consent to do so.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Storing your personal data
We take appropriate measures to ensure that any personal data are kept secure, including security measures to prevent personal data from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal data to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Keeping your personal data up-to-date
If your personal details change you may update them by accessing this data through the wealth platform portal, or by contacting us using the contact details below. If you have any questions about how we use data collected which relates to you, please contact us by (e.g. sending a request by email to the contact details below).
We will endeavour to update your personal data within seven (7) working days of any new or updated personal data being provided to us, in order to ensure that the personal data we hold about you is as accurate and up to date as possible.
How long we keep your personal data
- We will hold personal data (e.g. name, address, date of birth and contact details) in line with our regulatory and legal obligations as set out by our regulator – currently a minimum of 5 years for investment business and indefinitely for occupational pension transfer or opt-out business.
- If you contact us as a prospective customer using our e-mail address or via our Website contact form, requesting general information about our services, we will hold that personal data you choose to provide such as your name, address, e-mail address, for 12 months from our last point of contact.
Where we store your personal data
All of the information that we hold about you is stored on our secure servers within the EEA.
The data that we collect from you may be transferred to and stored at, a destination outside the European Economic Area (“EEA”). By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is held securely and in accordance with this Policy. Countries outside the EEA do not have the same data protection laws as the United Kingdom and EEA and we have therefore ensured that any of our suppliers who may transfer your personal data outside the EEA has put in place appropriate measures to protect your data, either by being a member of the US-EU Privacy Shield, or by entering into a European Commission approved contract (as permitted under Article 46(5) of the General Data Protection Regulation).
If you would like further information please contact us or the Compliance Director at Best Practice (see ‘Contact’ below). We will not otherwise transfer your personal data outside of the United Kingdom or EEA or to any organisation (or subordinate bodies) governed by public international law or which is set up under an agreement between two or more countries.
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:
- access to your personal data and to certain other supplementary information that this Policy is already designed to address
- require us to correct any mistakes in your information which we hold
- require the erasure of personal data concerning you in certain situations
- receive the personal data concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
- object at any time to processing of personal data concerning you for direct marketing
- object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
- object in certain other situations to our continued processing of your personal data
- otherwise, restrict our processing of your personal data in certain circumstances
- claim compensation for damages caused by our breach of any data protection laws.
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please:
- email, call or write to us or our Compliance Director at Best Practice (see the ‘Contact’ section below for details).
- let us have enough information to identify you [(eg account number, user name, registration details)],
- let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
- let us know the information to which your request relates, including any account or reference numbers, if you have them
How to complain
We hope that we or our Compliance Director can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.
In addition to the above uses We may use your information to notify you about goods or services which may be of interest to you. If you do not want Us to use your data in this way please either (i) tick the relevant box situated on your service charter on which We collect your data; (ii) unsubscribe from our electronic communications using the method indicated in the relevant communication; or (iii) inform Us at any time by contacting Us at the contact details set out below.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
- “Analytical” They allow us to recognise and count the number of visitors and to see how visitors move around the Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.
- “Strictly necessary” cookies. These are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website, use a shopping cart or make use of e-billing services.
- “Functionality” cookies. These are used to recognise you when you return to our Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- “Targeting” cookies. These cookies record your visit to our Website, the pages you have visited and the links you have followed to our affiliates websites. We will use this information to make our Website, offers e-mailed to you and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
|Cookie Name||Type||Purpose||Expiry of Cookie|
|wc_cart_hash_#||HTML||Helps make the website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without this cookie.|
|wc_fragments_#||HTML||Helps make the website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without this cookie.|
|_ga||HTML||This cookie is used to differentiate single users by assigning a randomly generated number as the customer’s ID. It is included in every page request on a site and it is used to calculate the volume of visitors, sessions and data for the analysis reports of the website.||2 years|
|_gat||HTML||Used by Google Analytics to throttle request rate||1 day|
|_gid||HTML||Registers a unique ID that is used to generate statistical data on how the visitor uses the website||1 day|
|NID||HTML||Registers a unique ID that identifies a returning user’s device used for targeted ads||6 months|
|r/collect||Pixel||This cookie is used to send data to Google Analytics about the visitor’s device and behaviour. It tracks the visitor across devices and marketing channels||Session only|
Block or reject cookies
You may prevent the cookies from being saved by configuring the browser settings, as shown below:
- For Internet Explorer: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
- For Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
- For Google Chrome 4, Google Chrome 8 and higher: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en-GB
- For Safari: https://support.apple.com/en-gb/HT201265
- For Opera: http://help.opera.com/Windows/10.20/en/cookies.html
If necessary, the user is informed that access to certain services and sections of the site may, under such circumstances, be altered or even prevented entirely.
Google Analytics and Privacy
We use Google Analytics to track your activity on our sites and know the number of users who visit our pages and what content and pages are viewed. The analysis is anonymous. Google Analytics cookies are stored on your device and can be transferred to a Google server located in the US where they will be saved. Google will use this information to assess your use of the website, to make reports on the website activities intended for operators of the same site and to provide other services related to the use of the website and the Internet. If applicable, Google will also pass this information on to third parties to the extent required by law and where such third parties will process such data on Google’s request.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
Questions, comments and requests regarding this Privacy and Cookies Policy can be addressed directly to firstname.lastname@example.org or write to us at Shaun Hart Chartered Financial Planner, Woodstock House, The Avenue, Kingston, Lewes, East Sussex BN7 3LL.
Alternatively, please contact our Compliance Director at Best Practice IFA Group Ltd, Holmwood House, Broadlands Business Campus, Langhurstwood Road, Horsham, West Sussex, RH12 4QP, telephone number 01403 334455, or via email at email@example.com.